Mere UK Terms and Conditions

Mere UK General
Maintenance T’s & C’s

Auto Gate
Maintenance T’s & C’s

Auto Door
Maintenance T’s & C’s

CCTV
Maintenance T’s & C’s

Intercom
Maintenance T’s & C’s

Last updated : 18/07/2025

General Terms and Conditions

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1. Quotation Terms

  • This quotation remains valid for 30 days from the date issued.
  • Mere UK Ltd reserves the right to amend or withdraw the quotation within this period.
  • All quoted prices are net and exclusive of VAT.
  • Main contractor discounts are included where applicable.

2. Payment Terms

Unless otherwise agreed in writing, payment is due as follows:

    • Full payment for new or late-paying customers: by Pro-forma Invoice.
    • For approved account customers: 30 days from the date of invoice or valuation claim.
    • For contracts longer than 30 days: monthly applications for payment are issued and payable within 14 days.
  • Statutory interest (8% plus Bank of England base rate) will be charged daily on overdue accounts.
  • We do not accept contract retention being held against us under any circumstances.
  • “Pay-when-paid” clauses, including under HGCR 1996 Section 113, are not accepted.

3. Scope and Pricing Assumptions

  • This quotation is based on the cost of labour, materials, fuel, transport, and government taxes as of the quotation date.
  • We reserve the right to adjust prices in line with subsequent cost increases.

4. Installation and Access

  • Our price allows for one uninterrupted visit for installation.
  • Additional visits due to delays or site conditions will be charged at £100.00 per hour.
  • All works are to be carried out during our standard working hours unless stated otherwise. Weekend, holiday, or out-of-hours work will incur additional charges.
  • The site must be clear and accessible. All necessary scaffolding, hoisting, lifting equipment, and edge protection must be provided free of charge by the client.

5. Responsibilities and Exclusions

  • Mere UK Ltd is not responsible for obtaining statutory permissions or approvals.
  • The client must provide all technical data, templates, and drawings free of charge before manufacture.
  • We exclude: concrete, brickwork, grouting, waterproofing, builders’ work, timber (unless stated), disposal of debris, drilling of reinforced concrete, and rising wreath details.
  • Temporary weather protection must be provided and maintained by the main contractor during installation.

6. Delivery and Storage

  • Delivery times are from receipt of an official order and approved drawings.
  • Delays due to site non-acceptance or other factors beyond our control will incur storage and transport charges.
  • Mere UK Ltd is not liable for any losses due to delivery delays.

7. Property and Title

  • All goods remain the property of Mere UK Ltd until full payment is received.
  • We reserve the right to enter the site and recover materials not paid for.

8. Cancellation and Variations

  • Cancellation must be in writing. All costs incurred to that point, including supplier costs, are payable by the client.
  • Variations must be confirmed in writing. The client is responsible for costs up to the variation date and associated supplier amendments.
  • Mere UK Ltd is not responsible for programme delays caused by variations.

9. Insurance and Liability

  • Our Commercial Combined Insurance is set at £10 million. Any additional insurance required by the client must be requested in writing and will incur a charge.
  • Mere UK Ltd will not accept any portion of liquidated and ascertained damages.
  • We do not accept responsibility for damage to unprotected installations or damage from heat/humidity.

10. Drawings and Documentation

  • One production drawing and one revision based on client comments are included.
  • Additional revisions will be charged at our standard drawing office hourly rate.

11. Product Substitution

  • Where named products are unavailable, Mere UK Ltd reserves the right to propose equivalent alternatives, subject to client approval.

12. General Provisions

    • All work will be completed using steps and ladders unless otherwise agreed.
    • These Conditions of Sale are binding unless otherwise agreed in writing.
    • Our terms take precedence over any client contract terms, signed or unsigned.
    • Acceptance of our quotation or issuance of a purchase order constitutes acceptance of these terms.
    • Failure to return any submitted maintenance agreement within 30 days will be deemed a rejection of the maintenance proposal.

Gate Maintenance Terms and Conditions

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AUTOMATIC GATE & BARRIER PREVENTATIVE PLANNED MAINTENANCE (PPM) – TERMS AND CONDITIONS

Please also refer to our General Terms and Conditions, which apply in conjunction with the following service-specific terms.

1. INSTALLATION TERMS

1.1. Scope of Works

All installation works will be carried out in accordance with the agreed quotation and design specification. Any variations must be agreed in writing and may be subject to additional cost.

1.2. Gate Safe Compliance

All installations will conform to Gate Safe guidelines and applicable British Standards, including but not limited to:

  • BS EN 12453 – Safety in use of power operated doors

  • BS EN 12445 – Test methods for power operated doors

  • Machinery Directive 2006/42/EC

We commit to:

  • Installing suitable safety devices (e.g. photocells, safety edges, warning signs)

  • Ensuring appropriate force testing and risk assessment is conducted

  • Providing a CE marking and Declaration of Conformity

  • Providing a user manual and maintenance guide

1.3. Client Responsibilities

  • Ensure unobstructed site access for delivery and installation

  • Provide all relevant site information (e.g., underground services, electrical capacity)

  • Obtain necessary planning permission or permits

  • Appoint a responsible person to receive system training at handover

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2. PREVENTATIVE PLANNED MAINTENANCE (PPM)

2.1. Annual Servicing

Clients who opt into a Maintenance Agreement will receive one scheduled PPM visit per year. This includes safety, mechanical, and electrical testing to ensure continued safe operation.

2.2. PPM Service Inclusions

Each PPM visit includes (where applicable):

  • Inspection of safety devices (photocells, edges, emergency stops)

  • Lubrication of mechanical parts

  • Inspection and testing of motors, control panels, drive systems

  • Adjustment of gate/barrier speed and limits

  • Record keeping of tests and compliance

A detailed service report will be issued and must be signed by the client or their representative.

2.3. Exclusions

  • Replacement of parts or corrective repairs unless separately quoted

  • Emergency callouts (unless part of a premium support package)

  • Works caused by misuse, vandalism, third-party damage, or environmental causes

3. PPM SCHEDULING & CANCELLATION

  • Mere (UK) Ltd will contact the client annually to schedule PPM.

  • If a confirmed visit is cancelled, delayed or access denied on the day, 80% of the service fee will be charged.

  • The remaining 20% will be invoiced upon completion of the rescheduled service.

4. SAFETY & LIABILITY

4.1. Gate Safe Standards

  • All systems must be maintained in line with Gate Safe and BS EN standards.

  • Clients must not modify systems, bypass safety devices or use non-approved contractors.

  • Mere (UK) Ltd accepts no liability for faults or injuries arising from unauthorised changes or poor maintenance.

4.2. Temporary Disconnection

If any safety feature or system component must be disconnected during maintenance or repair, the technician will obtain written authorisation from the client and document:

  • Reason for disconnection

  • Systems affected

  • Date/time disconnected and reconnected

Records will be retained for a minimum of 3 months.

5. TAKEOVER OF EXISTING GATE SYSTEMS

For gates/barriers not installed by Mere (UK) Ltd:

  • An initial assessment will be carried out

  • If more than 4 hours are needed to bring the system to a serviceable condition, additional charges may apply

  • If the client declines remedial works, a disclaimer must be signed, relieving Mere (UK) Ltd of liability for pre-existing faults or non-compliance

6. WARRANTY

  • New installations are covered by a 12-month warranty (parts & labour) from completion date

  • Warranty is void if the system is altered, damaged or serviced by others

  • Safety components (e.g., photocells, safety edges) must be kept operational at all times

7. INSURANCE & LIABILITY

  • Mere (UK) Ltd holds £10M Public & Employer’s Liability Insurance

  • Site damage or injury caused by system misuse, vandalism, or unauthorised access is not covered

  • We are not responsible for consequential loss or business interruption arising from gate or barrier failure

8. ACCEPTANCE

By instructing works or issuing a purchase order, the client confirms acceptance of:

  • These Terms & Conditions

  • Our General Terms

  • Gate Safe and relevant legislative compliance obligations

Automatic Door Maintenance Terms and Conditions

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AUTOMATIC DOOR SYSTEMS – PLANNED PREVENTATIVE MAINTENANCE (PPM) TERMS AND CONDITIONS

Please also refer to our General Terms and Conditions, which apply in conjunction with the following service-specific terms.

1. Scheduled Service Appointments

  • Once a service date has been mutually agreed and scheduled, if we are unable to complete the maintenance on site due to reasons beyond our control (e.g. access issues or dependencies on other works), we reserve the right to invoice the full standard prevailing cost.

  • If the scheduled visit is postponed, delayed, or cancelled by the client after programming, we reserve the right to invoice 80% of the agreed service value, with the remaining 20% payable upon completion of the rescheduled visit.
    (Applicable to “bill-on-maintenance” customers only.)

2. Materials and Additional Works

  • No materials are covered under this agreement.

  • If additional material or labour is required and can be addressed during the service visit, we will request approval before proceeding.

  • Where further work or a return visit is necessary, a quotation will be provided for approval prior to commencement.

3. Automatic Door System PPM Scope

Each annual PPM visit includes the following inspections and checks (where applicable):

A. General Inspection

  • Inspect door panels, frames, and tracks for alignment, wear, and physical condition

  • Check door seals, weather strips, and safety edges

  • Test power supply and UPS backup (if installed)

  • Confirm secure fixing and mounting of all components

  • Verify system time/date settings (if applicable)

B. Mechanical & Electrical Components

  • Test opening/closing operation, speed, and smoothness

  • Lubricate moving parts: hinges, rollers, tracks

  • Inspect motor, gearbox, drive belts, or chains

  • Test emergency release and manual override

  • Verify all sensor types (motion, safety beams, pressure mats)

C. Control Systems & Safety Devices

  • Test control panel functions and user interface

  • Check safety sensors and obstacle detection

  • Test emergency stop switches and interlocks

  • Confirm integration with fire alarms or BMS (where applicable)

  • Verify remote control/access control features

D. Software & Firmware

  • Check for available firmware/software updates

  • Review remote monitoring or access systems (if applicable)

4. Records Management

Mere (UK) Ltd shall maintain detailed records of the automatic door system, including:

  • Maintenance logs

  • Fault reports and corrective actions

  • Firmware/software version history

  • Safety tests and compliance documentation

These records will be retained securely for at least 2 years following the last logged activity.

5. Preventative Maintenance Reports

  • A written maintenance report will be completed during each PPM visit and signed by the client or representative. A copy will be provided and retained for at least 15 months.

  • All corrective maintenance visits will include:

    • Date/time of visit

    • Work carried out

    • Client signature

6. System Downtime / Temporary Disconnection

If any component of the automatic door system must be disconnected during maintenance, the following will be recorded:

  • Affected components

  • Date/time of disconnection and reconnection

  • Reason for disconnection

  • Signed client approval

These records will be retained for 3 months post-reconnection.

7. Takeover of Existing Systems

Where the system was not installed by Mere (UK) Ltd and a takeover is requested:

  • If more than 4 hours are required to bring the system up to a serviceable state, a return visit may be required and charged, subject to prior client approval.

  • Alternatively, Mere (UK) Ltd may choose to accept the system “as-is”, contingent on the client signing a waiver releasing us from liability for pre-existing issues.

CCTV Maintenance Terms and Conditions

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CCTV SYSTEMS – PLANNED PREVENTATIVE MAINTENANCE (PPM) TERMS AND CONDITIONS

Please also refer to our General Terms and Conditions, which apply in conjunction with the following service-specific terms.

1. Scheduled Service Appointments

  • Once a service date has been mutually agreed and scheduled, if, upon attending site, we are unable to complete the CCTV maintenance due to factors beyond our control (e.g. access issues, dependencies on other works), we reserve the right to invoice the full prevailing standard cost.

  • If the scheduled visit is postponed, delayed, or cancelled by the client after programming, we reserve the right to invoice 80% of the agreed service value, with the remaining 20% payable upon completion of the rescheduled visit.
    (This clause applies to “bill-on-maintenance” customers only.)

2. Materials and Additional Works

  • This agreement excludes the supply of any materials.

  • If materials or additional labour are required and can be installed during the same visit, we will seek your permission to proceed.

  • For further works or additional visits, a quotation will be issued with details and pricing for your approval before commencement.

3. CCTV System PPM Scope

Each annual PPM visit for CCTV systems includes the following checks (where applicable):

A. General Inspection

  • Inspect cameras (fixed and PTZ) for physical condition, cleanliness, and secure mounting

  • Check housing/weatherproofing integrity and cable entries

  • Test power supplies and UPS units (if installed)

  • Verify DVR/NVR/recording equipment operation

  • Confirm system date/time settings

B. Camera and Video Checks

  • Test image resolution, focus, and clarity

  • Check IR/night vision operation

  • Verify PTZ camera movement and presets

  • Test lens cleaning mechanisms (if fitted)

C. System Operation

  • Confirm recording and playback functionality

  • Review motion detection and alert configurations

  • Inspect storage capacity and overwrite settings

  • Check monitor displays and video outputs

  • Test remote access via app or PC

D. Network / Connectivity (IP Systems)

  • Assess LAN/Wi-Fi connection quality and cable terminations

  • Verify IP camera connectivity and addressing

  • Test failover/alert features for network disconnection

E. Software & Firmware

  • Check DVR/NVR and IP camera firmware status

  • Verify integration with alarms or access control (if applicable)

  • Test remote/mobile application functionality and cloud connections

4. Records Management

Mere (UK) Ltd shall maintain a detailed record of the CCTV system, including:

  • Maintenance logs

  • Fault findings and resolution reports

  • Firmware/software version records

  • Storage health and recording diagnostics

These records will be securely held for a minimum of 2 years following the last logged service or fault.

5. Preventative Maintenance Reports

  • A written PPM report will be completed and signed by the client (or representative) at each visit, with a copy provided.

  • Reports will be retained for at least 15 months.

  • All corrective maintenance visits will also be recorded with:

    • Date and time

    • Work completed

    • Client sign-off

6. System Downtime / Temporary Disconnection

Where any system component must be disconnected during service, we will document:

  • Affected system components

  • Date/time of disconnection and reconnection

  • Reason for disconnection

  • Signed client approval

These records will be retained for 3 months following reconnection.

7. Takeover of Existing Systems

If the CCTV system was not installed by Mere (UK) Ltd, and a takeover is requested:

  • Where more than 4 hours are required to bring the system to a serviceable standard, a return visit may be necessary and chargeable, subject to prior approval.

  • Alternatively, Mere (UK) Ltd may choose to accept the system “as-is”, provided the client signs a waiver releasing us from liability for any pre-existing faults.

Intercom Maintenance Terms and Conditions

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INTERCOM SYSTEMS – PLANNED PREVENTATIVE MAINTENANCE (PPM) TERMS AND CONDITIONS

Please also refer to our General Terms and Conditions which apply in conjunction with the following service-specific terms.

1. Scheduled Service Appointments

  • Once a service date has been mutually agreed and scheduled, if, upon attending site, we are unable to carry out the scheduled maintenance due to reasons beyond our control (e.g. access issues, other works pending), we reserve the right to raise an invoice for the full standard cost.

  • If the scheduled visit is postponed, delayed, or cancelled by the client after programming, we reserve the right to invoice 80% of the agreed service value, with the remaining 20% payable upon completion of the rescheduled visit.
    (Applicable to “bill-on-maintenance” customers only.)

2. Materials and Additional Works

  • No materials are covered under this agreement.

  • If materials or labour are required following the inspection and can be fitted/replaced during the same visit, we will seek client permission before proceeding.

  • If additional works or return visits are required, a quotation will be provided for approval prior to commencement.

3. Intercom System PPM

Inclusions

Each annual PPM visit includes the following checks, where applicable:

A. General Inspection

  • Inspect internal and external panels for condition and weatherproofing

  • Test power supply and UPS backup (if installed)

  • Confirm time/date settings

  • Test controller unit and relays

B. Audio/Video Communication

  • Test speaker and microphone clarity

  • Check video feed quality, contrast, and IR functionality (if installed)

  • Verify display quality on internal monitors/handsets

C. System Operation

  • Test door release mechanism

  • Verify GSM/cellular signal strength and SIM validity

  • Check call routing/forwarding functionality

  • Review programmed numbers/address books

  • Test keypad, proximity reader, and access control functions

D. Network/Connectivity

  • Check LAN, Wi-Fi, or GSM signal integrity

  • Test remote access features (e.g. app, PC)

  • Inspect wiring and terminations

  • Test failover/alert mechanisms

E. Software & Firmware

  • Check for firmware updates

  • Test app/cloud integrations where applicable

Exclusions

  • SIM cards, if required, are chargeable at £240.00 + VAT per annum, per location, unless otherwise specified in your quotation.

4. Records Management

Mere (UK) Ltd shall maintain detailed records of your intercom system, including:

  • Maintenance logs

  • Fault reports and resolutions

  • Firmware/software versions

  • SIM contract start and expiry dates (for GSM systems)

These records will be securely retained for a minimum of 2 years following the last logged activity.

5. Preventative Maintenance Reports

  • A written maintenance report will be completed during each PPM visit and signed by the client (or representative). A copy will be provided.

  • Reports will be retained for a minimum of 15 months.

  • Corrective maintenance visits will also be documented, including:

    • Date and time

    • Work carried out

    • Client’s signed confirmation

6. System Downtime / Temporary Disconnection

If any system elements must be disconnected during service, the following details will be recorded:

  • Affected components

  • Disconnection and reconnection time/date

  • Reason for disconnection

  • Signed client approval

These records will be retained for 3 months following reconnection.

7. Takeover of Existing Systems

If the intercom system was not installed by Mere (UK) Ltd, and a takeover is requested:

  • If more than 4 hours are required to bring the system to a serviceable condition, a return visit may be necessary and will be chargeable, subject to client approval.

  • Alternatively, Mere (UK) Ltd may agree to accept the system “as-is”, provided the client signs a waiver releasing us from responsibility for pre-existing faults.

 

INTERCOM SYSTEMS – PLANNED PREVENTATIVE MAINTENANCE (PPM) TERMS AND CONDITIONS

Please also refer to our general terms and conditions, which apply in conjunction with the following service-specific terms.

1. Scheduled Service Appointments

  • Once a service date has been mutually agreed and scheduled, if, upon attending site, we are unable to carry out the scheduled intercom maintenance due to reasons beyond our control (e.g., access issues, dependencies on other works), we reserve the right to raise an invoice for the full prevailing standard cost.

  • If the scheduled visit is postponed, delayed, or cancelled by the client after programming, we reserve the right to invoice 80% of the agreed service value, with the remaining 20% payable upon completion of the rescheduled service.
    (This applies to “bill-on-maintenance” customers only.)

2. Materials and Additional Works

  • No materials are covered under this agreement.

  • If additional materials or labour are required as a result of the PPM inspection and can be fitted or replaced during the same visit, we will contact the client for approval before proceeding.

  • If further works or return visits are necessary beyond the PPM service, a quotation will be issued with full details for the client’s approval before any additional work is undertaken.

3. Intercom System PPM Scope

Inclusions

Each annual PPM visit for intercom systems includes the following checks (where applicable):

A. General Inspection

  • Inspect external/internal panels for condition and weatherproofing

  • Test power supply and UPS backup (if fitted)

  • Confirm system time/date settings

  • Test main controller and all relays

B. Audio/Video Communication

  • Test audio clarity, speaker, and microphone functionality

  • Test video feed clarity, contrast, and IR mode (if fitted)

  • Check handset/monitor screen brightness and responsiveness

C. System Operation

  • Confirm door release mechanism activation

  • Check GSM/cellular signal strength and SIM status

  • Test call routing and forwarding

  • Verify programming of address books/numbers

  • Test keypad and proximity reader functionality

  • Confirm access control integration

D. Network/Connectivity

  • Check LAN/Wi-Fi/GSM signal integrity

  • Verify remote access via app/PC

  • Inspect wiring and connections

  • Test failover/alert system on disconnection (if applicable)

E. Software & Firmware

  • Check for required firmware updates

  • Review intercom app integrations and test cloud connections

Exclusions

  • SIM cards, where required, are chargeable at £240.00 + VAT per annum, per location, unless otherwise stated in quotation.

4. Records

Mere (UK) Ltd will maintain a comprehensive record of the intercom system, including:

  • Maintenance logs

  • Fault findings and rectification reports

  • Firmware/software version details

  • SIM contract start and expiry dates (for GSM-based intercoms)

Records will be securely retained for a minimum of 2 years after the last recorded service or fault.

5. Preventative Maintenance Reports

  • A written maintenance report will be completed during each PPM visit, signed by the client (or representative), and a copy provided.

  • Reports will be retained by Mere (UK) Ltd for a minimum of 15 months.

  • All corrective maintenance visits will also be recorded, including:

    • Date/time of visit

    • Description of work undertaken

    • Client’s signed confirmation

6. System Downtime / Temporary Disconnection

If system components must be temporarily disconnected during a visit:

  • The following will be documented:

    • Affected system elements

    • Disconnection and reconnection date/time

    • Reason for disconnection

    • Client’s signed approval

  • These records will be retained for 3 months following reconnection.

7. Takeover of Existing Systems

If a client requests Mere (UK) Ltd to take over a system not originally installed by us:

  • If more than 4 hours are required to bring the system to a serviceable condition, a return visit may be necessary and will be chargeable, subject to prior client approval.

  • Alternatively, Mere (UK) Ltd may accept the system on an “as-is” basis, provided the client signs a waiver of liability for all pre-existing faults.

INTERCOM SYSTEMS – PLANNED PREVENTATIVE MAINTENANCE (PPM) TERMS AND CONDITIONS

Please also refer to our general terms and conditions, which apply in conjunction with the following service-specific terms.

Scheduled Service Appointments

  • Once a service date has been mutually agreed and scheduled, if, upon attending site, we are unable to carry out the scheduled intercom maintenance due to reasons beyond our control (e.g., access issues, dependencies on other works), we reserve the right to raise an invoice for the full prevailing standard cost.

  • If the scheduled visit is postponed, delayed, or cancelled by the client after programming, we reserve the right to invoice 80% of the agreed service value, with the remaining 20% payable upon completion of the rescheduled service.
    (This applies to “bill-on-maintenance” customers only.)

Materials and Additional Works

  • No materials are covered under this agreement.

  • If additional materials or labour are required as a result of the PPM inspection and can be fitted or replaced during the same visit, we will contact the client for approval before proceeding.

  • If further works or return visits are necessary beyond the PPM service, a quotation will be issued with full details for the client’s approval before any additional work is undertaken.

Intercom System PPM Scope

Inclusions

Each annual PPM visit for intercom systems includes the following checks (where applicable):

A. General Inspection

  • Inspect external/internal panels for condition and weatherproofing

  • Test power supply and UPS backup (if fitted)

  • Confirm system time/date settings

  • Test main controller and all relays

B. Audio/Video Communication

  • Test audio clarity, speaker, and microphone functionality

  • Test video feed clarity, contrast, and IR mode (if fitted)

  • Check handset/monitor screen brightness and responsiveness

C. System Operation

  • Confirm door release mechanism activation

  • Check GSM/cellular signal strength and SIM status

  • Test call routing and forwarding

  • Verify programming of address books/numbers

  • Test keypad and proximity reader functionality

  • Confirm access control integration

D. Network/Connectivity

  • Check LAN/Wi-Fi/GSM signal integrity

  • Verify remote access via app/PC

  • Inspect wiring and connections

  • Test failover/alert system on disconnection (if applicable)

E. Software & Firmware

  • Check for required firmware updates

  • Review intercom app integrations and test cloud connections

Exclusions

  • SIM cards, where required, are chargeable at £240.00 + VAT per annum, per location, unless otherwise stated in quotation.

Records

Mere (UK) Ltd will maintain a comprehensive record of the intercom system, including:

  • Maintenance logs

  • Fault findings and rectification reports

  • Firmware/software version details

  • SIM contract start and expiry dates (for GSM-based intercoms)

Records will be securely retained for a minimum of 2 years after the last recorded service or fault.

 

Preventative Maintenance Reports

  • A written maintenance report will be completed during each PPM visit, signed by the client (or representative), and a copy provided.

  • Reports will be retained by Mere (UK) Ltd for a minimum of 15 months.

  • All corrective maintenance visits will also be recorded, including:

    • Date/time of visit

    • Description of work undertaken

    • Client’s signed confirmation

System Downtime / Temporary Disconnection

If system components must be temporarily disconnected during a visit:

  • The following will be documented:

    • Affected system elements

    • Disconnection and reconnection date/time

    • Reason for disconnection

    • Client’s signed approval

  • These records will be retained for 3 months following reconnection.

 

Takeover of Existing Systems

If a client requests Mere (UK) Ltd to take over a system not originally installed by us:

  • If more than 4 hours are required to bring the system to a serviceable condition, a return visit may be necessary and will be chargeable, subject to prior client approval.

  • Alternatively, Mere (UK) Ltd may accept the system on an “as-is” basis, provided the client signs a waiver of liability for all pre-existing faults.

INTERCOM SYSTEMS – PLANNED PREVENTATIVE MAINTENANCE (PPM) TERMS AND CONDITIONS

Please also refer to our general terms and conditions, which apply in conjunction with the following service-specific terms.

1. Scheduled Service Appointments

  • Once a service date has been mutually agreed and scheduled, if, upon attending site, we are unable to carry out the scheduled intercom maintenance due to reasons beyond our control (e.g., access issues, dependencies on other works), we reserve the right to raise an invoice for the full prevailing standard cost.

  • If the scheduled visit is postponed, delayed, or cancelled by the client after programming, we reserve the right to invoice 80% of the agreed service value, with the remaining 20% payable upon completion of the rescheduled service.
    (This applies to “bill-on-maintenance” customers only.)

2. Materials and Additional Works

  • No materials are covered under this agreement.

  • If additional materials or labour are required as a result of the PPM inspection and can be fitted or replaced during the same visit, we will contact the client for approval before proceeding.

  • If further works or return visits are necessary beyond the PPM service, a quotation will be issued with full details for the client’s approval before any additional work is undertaken.

3. Intercom System PPM Scope

Inclusions

Each annual PPM visit for intercom systems includes the following checks (where applicable):

A. General Inspection

  • Inspect external/internal panels for condition and weatherproofing

  • Test power supply and UPS backup (if fitted)

  • Confirm system time/date settings

  • Test main controller and all relays

B. Audio/Video Communication

  • Test audio clarity, speaker, and microphone functionality

  • Test video feed clarity, contrast, and IR mode (if fitted)

  • Check handset/monitor screen brightness and responsiveness

C. System Operation

  • Confirm door release mechanism activation

  • Check GSM/cellular signal strength and SIM status

  • Test call routing and forwarding

  • Verify programming of address books/numbers

  • Test keypad and proximity reader functionality

  • Confirm access control integration

D. Network/Connectivity

  • Check LAN/Wi-Fi/GSM signal integrity

  • Verify remote access via app/PC

  • Inspect wiring and connections

  • Test failover/alert system on disconnection (if applicable)

E. Software & Firmware

  • Check for required firmware updates

  • Review intercom app integrations and test cloud connections

Exclusions

  • SIM cards, where required, are chargeable at £240.00 + VAT per annum, per location, unless otherwise stated in quotation.

4. Records

Mere (UK) Ltd will maintain a comprehensive record of the intercom system, including:

  • Maintenance logs

  • Fault findings and rectification reports

  • Firmware/software version details

  • SIM contract start and expiry dates (for GSM-based intercoms)

Records will be securely retained for a minimum of 2 years after the last recorded service or fault.

5. Preventative Maintenance Reports

  • A written maintenance report will be completed during each PPM visit, signed by the client (or representative), and a copy provided.

  • Reports will be retained by Mere (UK) Ltd for a minimum of 15 months.

  • All corrective maintenance visits will also be recorded, including:

    • Date/time of visit

    • Description of work undertaken

    • Client’s signed confirmation

6. System Downtime / Temporary Disconnection

If system components must be temporarily disconnected during a visit:

  • The following will be documented:

    • Affected system elements

    • Disconnection and reconnection date/time

    • Reason for disconnection

    • Client’s signed approval

  • These records will be retained for 3 months following reconnection.

7. Takeover of Existing Systems

If a client requests Mere (UK) Ltd to take over a system not originally installed by us:

  • If more than 4 hours are required to bring the system to a serviceable condition, a return visit may be necessary and will be chargeable, subject to prior client approval.

  • Alternatively, Mere (UK) Ltd may accept the system on an “as-is” basis, provided the client signs a waiver of liability for all pre-existing faults.

INTERCOM SYSTEMS – PLANNED PREVENTATIVE MAINTENANCE (PPM) TERMS AND CONDITIONS

Please also refer to our general terms and conditions, which apply in conjunction with the following service-specific terms.

1. Scheduled Service Appointments

  • Once a service date has been mutually agreed and scheduled, if, upon attending site, we are unable to carry out the scheduled intercom maintenance due to reasons beyond our control (e.g., access issues, dependencies on other works), we reserve the right to raise an invoice for the full prevailing standard cost.

  • If the scheduled visit is postponed, delayed, or cancelled by the client after programming, we reserve the right to invoice 80% of the agreed service value, with the remaining 20% payable upon completion of the rescheduled service.
    (This applies to “bill-on-maintenance” customers only.)

2. Materials and Additional Works

  • No materials are covered under this agreement.

  • If additional materials or labour are required as a result of the PPM inspection and can be fitted or replaced during the same visit, we will contact the client for approval before proceeding.

  • If further works or return visits are necessary beyond the PPM service, a quotation will be issued with full details for the client’s approval before any additional work is undertaken.

3. Intercom System PPM Scope

Inclusions

Each annual PPM visit for intercom systems includes the following checks (where applicable):

A. General Inspection

  • Inspect external/internal panels for condition and weatherproofing

  • Test power supply and UPS backup (if fitted)

  • Confirm system time/date settings

  • Test main controller and all relays

B. Audio/Video Communication

  • Test audio clarity, speaker, and microphone functionality

  • Test video feed clarity, contrast, and IR mode (if fitted)

  • Check handset/monitor screen brightness and responsiveness

C. System Operation

  • Confirm door release mechanism activation

  • Check GSM/cellular signal strength and SIM status

  • Test call routing and forwarding

  • Verify programming of address books/numbers

  • Test keypad and proximity reader functionality

  • Confirm access control integration

D. Network/Connectivity

  • Check LAN/Wi-Fi/GSM signal integrity

  • Verify remote access via app/PC

  • Inspect wiring and connections

  • Test failover/alert system on disconnection (if applicable)

E. Software & Firmware

  • Check for required firmware updates

  • Review intercom app integrations and test cloud connections

Exclusions

  • SIM cards, where required, are chargeable at £240.00 + VAT per annum, per location, unless otherwise stated in quotation.

4. Records

Mere (UK) Ltd will maintain a comprehensive record of the intercom system, including:

  • Maintenance logs

  • Fault findings and rectification reports

  • Firmware/software version details

  • SIM contract start and expiry dates (for GSM-based intercoms)

Records will be securely retained for a minimum of 2 years after the last recorded service or fault.

5. Preventative Maintenance Reports

  • A written maintenance report will be completed during each PPM visit, signed by the client (or representative), and a copy provided.

  • Reports will be retained by Mere (UK) Ltd for a minimum of 15 months.

  • All corrective maintenance visits will also be recorded, including:

    • Date/time of visit

    • Description of work undertaken

    • Client’s signed confirmation

6. System Downtime / Temporary Disconnection

If system components must be temporarily disconnected during a visit:

  • The following will be documented:

    • Affected system elements

    • Disconnection and reconnection date/time

    • Reason for disconnection

    • Client’s signed approval

  • These records will be retained for 3 months following reconnection.

7. Takeover of Existing Systems

If a client requests Mere (UK) Ltd to take over a system not originally installed by us:

  • If more than 4 hours are required to bring the system to a serviceable condition, a return visit may be necessary and will be chargeable, subject to prior client approval.

  • Alternatively, Mere (UK) Ltd may accept the system on an “as-is” basis, provided the client signs a waiver of liability for all pre-existing faults.

INTERCOM SYSTEMS – PLANNED PREVENTATIVE MAINTENANCE (PPM) TERMS AND CONDITIONS

Please also refer to our general terms and conditions, which apply in conjunction with the following service-specific terms.

1. Scheduled Service Appointments

  • Once a service date has been mutually agreed and scheduled, if, upon attending site, we are unable to carry out the scheduled intercom maintenance due to reasons beyond our control (e.g., access issues, dependencies on other works), we reserve the right to raise an invoice for the full prevailing standard cost.

  • If the scheduled visit is postponed, delayed, or cancelled by the client after programming, we reserve the right to invoice 80% of the agreed service value, with the remaining 20% payable upon completion of the rescheduled service.
    (This applies to “bill-on-maintenance” customers only.)

2. Materials and Additional Works

  • No materials are covered under this agreement.

  • If additional materials or labour are required as a result of the PPM inspection and can be fitted or replaced during the same visit, we will contact the client for approval before proceeding.

  • If further works or return visits are necessary beyond the PPM service, a quotation will be issued with full details for the client’s approval before any additional work is undertaken.

3. Intercom System PPM Scope

Inclusions

Each annual PPM visit for intercom systems includes the following checks (where applicable):

A. General Inspection

  • Inspect external/internal panels for condition and weatherproofing

  • Test power supply and UPS backup (if fitted)

  • Confirm system time/date settings

  • Test main controller and all relays

B. Audio/Video Communication

  • Test audio clarity, speaker, and microphone functionality

  • Test video feed clarity, contrast, and IR mode (if fitted)

  • Check handset/monitor screen brightness and responsiveness

C. System Operation

  • Confirm door release mechanism activation

  • Check GSM/cellular signal strength and SIM status

  • Test call routing and forwarding

  • Verify programming of address books/numbers

  • Test keypad and proximity reader functionality

  • Confirm access control integration

D. Network/Connectivity

  • Check LAN/Wi-Fi/GSM signal integrity

  • Verify remote access via app/PC

  • Inspect wiring and connections

  • Test failover/alert system on disconnection (if applicable)

E. Software & Firmware

  • Check for required firmware updates

  • Review intercom app integrations and test cloud connections

Exclusions

  • SIM cards, where required, are chargeable at £240.00 + VAT per annum, per location, unless otherwise stated in quotation.

4. Records

Mere (UK) Ltd will maintain a comprehensive record of the intercom system, including:

  • Maintenance logs

  • Fault findings and rectification reports

  • Firmware/software version details

  • SIM contract start and expiry dates (for GSM-based intercoms)

Records will be securely retained for a minimum of 2 years after the last recorded service or fault.

5. Preventative Maintenance Reports

  • A written maintenance report will be completed during each PPM visit, signed by the client (or representative), and a copy provided.

  • Reports will be retained by Mere (UK) Ltd for a minimum of 15 months.

  • All corrective maintenance visits will also be recorded, including:

    • Date/time of visit

    • Description of work undertaken

    • Client’s signed confirmation

6. System Downtime / Temporary Disconnection

If system components must be temporarily disconnected during a visit:

  • The following will be documented:

    • Affected system elements

    • Disconnection and reconnection date/time

    • Reason for disconnection

    • Client’s signed approval

  • These records will be retained for 3 months following reconnection.

7. Takeover of Existing Systems

If a client requests Mere (UK) Ltd to take over a system not originally installed by us:

  • If more than 4 hours are required to bring the system to a serviceable condition, a return visit may be necessary and will be chargeable, subject to prior client approval.

  • Alternatively, Mere (UK) Ltd may accept the system on an “as-is” basis, provided the client signs a waiver of liability for all pre-existing faults.

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